Sometimes, the Today web application may end up in a bad state. This is rare, but when it happens it prevents the app from functioning properly and you usually end up seeing an error page that cannot be otherwise dismissed.

If you have been instructed to reset your browser's settings and data by a customer service agent, here are the steps to follow.

Using the Chrome browser

First, open the Developer Tools window:

Then:

  1. Make sure that the Application tab is selected
  2. Select the Clear Storage navigation item
  3. Make sure that the application URL starts with https://app.studyo.today
  4. Click the Clear site data button

Finally, close the Developer Tools window and reload the page.

Using another browser

We are still working on documenting the process for other browsers. If you are unsure about how to proceed if you are not using the Chrome browser, don't hesitate to ask us!

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